Client Success with iMIS

College of Physicians and Surgeons of British Columbia

- Winner of an iMIS Great Things Award -

College of Physicians and Surgeons of British Columbia Success with iMIS Membership Software

An iMIS client since 2013, the College of Physicians and Surgeons of British Columbia regulates the practice of medicine in the province and registers physicians who are qualified to practise medicine. The College administers processes for responding to complaints and taking action if a physician is practising in a manner that is incompetent or unprofessional. It also administers quality assurance activities to assist physicians in retaining competency throughout their professional lives.

“iMIS provides a 360° view of our physician registrants, including their demographic information, professional information, complaint histories, and peer review results.”



Challenge

The College was struggling with 10-year old, custom-built legacy databases that could not talk to each other across departments. It did not want to build another custom solution due to the unpredictable time and costs involved — the College needed a solution that met its needs to the degree possible out-of-the-box and required as little configuration as possible. It also wanted to enhance its online functionality — both for physicians and the public — as well as to streamline registration and complaint processes.

Solution

With iMIS, the College developed an end-to-end view of demographic, professional, and complaint information for each of its physician registrants. Registration, complaints, and monitoring departments were all able to talk to each other in real time. Automatic reminders were set up to ensure staff did not miss important follow-up tasks, particularly when managing provisional registrants and physicians with conditions and limits on their practices. The College also uses iMIS to manage its Physician Practice Enhancement Program.

Results

The College's new online renewal tool significantly shortened the licence renewal process for its 13,000 registrants (physicians now spend just 17 minutes on average to complete their annual questionnaire and pay for their licence renewal). iMIS has helped the College better understand the data it currently has on its registrants and helped it improve information-sharing within the organisation.