Standards

 

Our core philosophy is that software should be designed around best practices, based on proven technologies, and follow one continuous upgrade path. Following and adhering to these standards ensures that our products meet and exceed your organizational needs. Our approach and commitment to standards comes directly from our Chief Technology Officer, Don Robertson, and are implemented throughout our product development process.

 

Strategic Vision & Planning

 

First and foremost, the CTE takes into consideration how customer evolving needs intersect with the ever-changing technology environment. Our commitment to continuous research and development, market research and planning ensures that intersection and market demands are reflective of the overall vision of the product. This vision is applied and measured against outlined product features and direction and technology requirements. This allows ASI to ensure that the iMIS system preserves and enriches its feature set while maximizing new capabilities that changing technologies offer.

 

User Experience and Consistency

 

The CTE is committed to the continual improvement of the user experience. Our design and production phases take advantage of user experience, graphical design, interaction design and usability best practices and processes. We make sure they get implemented in a consistent manner across the entire iMIS system because we understand concepts like simplication of interface, standardization of icons, interface layout, and colors allow for a predictable user experience which increase the effectiveness of your iMIS system.

 

Object Oriented Design

 

All of our development is based in object-oriented design which allows for increased flexibility and near limitless extensibility.  All objects within the system are designed to operate in the Microsoft Windows Server environments with the .NET framework installed and to work with data stored in Microsoft SQL Server and Express databases.  Furthermore, objects are familiar to Microsoft .NET practitioners through adherence to Microsoft standards outlined in the .NET software development kit (SDK).

 

Quality Assurance

 

We rigorously test all aspects of iMIS throughout the entire product production process. We review the validity of initial requirements, use cases, and click-through models before production begins. During production, engineering designs of business objects, schema, structural or logical choices as well as UI panels/controls are all reviewed on a consistent basis. Furthermore, quality assurance is verified during formal testing of functionality, but it also is applied to validate overall usability of the product, performance adequacy, and ensuring the end result addresses all the necessary details required for a “great” product.

 

Customer Support

 

We take the idea of customer for life seriously. We support our customers and products in a variety of ways; through our AiSPs, Customer Care Programs and our award-winning Technical Support team, who this year earned the prestigious Support Center Practices (SCP) Certification for a fifth consecutive year. SCP Certification quantifies the effectiveness of customer support based upon a stringent set of performance standards and represents best practices in the industry.

 

Documentation

 

Every module of iMIS comes with documentation to assist you in understanding features, processes and installation.