Tips
Tips on how to find your way around the new websites
How do I request Technical Support?
You can request Technical Support by visiting any of the following
urls:
You can also request Technical Support by going to the iMIS Product Portal and using the "Use" Menu: Use >
Get Help
How do I update my password?
To update your password, visit www.advsol.com/FindMyPassword
Where do I go to download the latest product releases?
You can download the latest product releases by visiting the iMIS Product Portal or using the following url: www.advsol.com/ProductDownloads
Where should I go to learn more about training classes?
ASI offers a variety of courses that include formal training sessions
as well as "at-your-desk" courses. To view a full schedule, visit any
one of the regional corporate sites to view the local schedule:
Where can I check the schedule of upcoming webcasts>
To view the local schedule of webcasts, visit the local corporate
sites:
Why did you redesign the sites?
We've redesigned our sites to provide you with easy access to
information about ASI and our product, iMIS,
in a manner that encourages community participation and feedback. These
sites have been designed with a key focus on our community of customers
and partners - to celebrate their
successes, and to demonstrate our pride in their
achievements.
Our sites reflect our global stance in the marketplace. Whether
you're in Austin, Toronto, London or Melbourne, you'll be able to find
information that is localized to your region of choice. We've included
opportunities to learn more about local customers that have succeeded
with iMIS, and demonstrate the level and depth
of services available through the solution provider channel.
Our new design is a modern take on our corporate values and
philosophies. You'll notice similar themes across all of our portal
sites that reflect a clean, modern, aesthetic design. We're making
every effort to ensure that everyone, both new to the iMIS Community and those who regularly participate
and interact with ASI, know what we stand for, what we're proud of and
what motivates us to create solutions that help non-profits further
their missions.
How will these new sites help me?
We've redesigned our websites to improve your web experience so that
you don't struggle to find relevant material. We wanted to alleviate
the reliance on book-marked pages that were difficult to locate, and
give site users context when reviewing company and product
information.
As existing customers and partners, we understand how valuable your
time is. Weve designed a new iMIS Product
Portal that provides you with a comprehensive view of iMIS 15, and that also consolidates all of the
available Technical Support resources that are part of the Software
Update Plan. On one single site, you'll be able to submit technical
support requests, sign up and participate in the Tech Support community,
download the latest product releases, search the iMIS Knowledgebase and see how the iMIS product suites can support your diverse
business needs
Do I need a web account to access the sites?
You will need a web account to submit technical support requests and
access certain features. If you already have an ASI Website account,
then all you need to do is log in.
If you don't have an account, please sign up for one, and you'll receive
your account information within one business day.
Have more questions? Contact
us and we'll be happy to help.
