Support

"Go Live" is just the beginning of your relationship with ASI. We understand that responsive client support entails much more than just a helpdesk. We offer phone and web-based support to clients who participate in our Software Update Plan (SUP) including a searchable knowledge base, online video tutorials, and help documentation.

Our global technical support team is available Monday through Friday. Questions submitted after business hours (as listed below) will be addressed the next business day. For more information about ASI Support please download and review the Customer Support Policy.

North America

Hours of Operation
Mon - Thurs: 8:00am to 7:00pm CST
Friday: 8:00am to 5:00pm CST
Phone: (512) 491-0550 ext 2

Europe

Hours of Operation
Mon - Thurs: 9:15 to 24:00 BST
Friday: 9:00 to 23:00 BST
Phone: +44 (0)2032 670067 ext2

Asia-Pacific

Hours of Operation
Mon - Fri: 9:00 to 17:00 AEST
Phone: +61 3 9869 7500 ext 2

 

Help Documentation and Video Tutorials

Help documentation, articles, and video tutorials for implementing, managing, and using iMIS and other ASI products.

Standard/Advanced

iMIS 20 - 100/200 Support

Help documentation and video tutorials

Extendable

iMIS 20 - 300 Support

Help documentation and video tutorials

 

Other Products