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    New Apostolic Church

    The New Apostolic Church (NAC) is a worldwide fellowship with 500 congregations and 50,000 registered members in the United States and Canada. Each local congregation is led by lay ministers, which are volunteers who officiate the services and events.

    The installation of iMIS by the church has resulted in a variety of benefits realized from each local congregation all the way to the NAC's main headquarters. In addition to improving the operating efficiency in all of NAC's business operations, iMIS keeps track of contact and demographic information for its members, and even maintains information about the activities and events each member participates in.


    Before iMIS each minister had their own program and maintained their own membership list that was not linked to NAC's main office, resulting in a great deal of duplication. With iMIS, the local ministers have access to the main office's information stored in iMIS, which decreases the amount of work required on the local level and improves the accuracy of this information.

    Sharing Information Quickly

    Another key benefit experienced by NAC has been in the use of iMIS to report weekly offerings from each of its congregations online.

    "iMIS has allowed all collections taken locally to be reported to the head office within 24-48 hours of an event," said NAC Systems Administrator Christy Eckhardt. "Prior to iMIS those reports took 6-8 weeks to process. Now, within 48 hours, we can see what kind of success each event experienced."

    These donations are key to allowing NAC to operate and work towards fulfilling its mission, growing its membership, and supporting the NAC Foreign Extension which serves five million members in 75 countries.

    In addition to faster reporting, iMIS has simultaneously decreased data entry. Before iMIS, the head office performed the majority of data entry but now it is dispersed via the Web to volunteers. "Data entry in the head off has been reduced by as much as 75%," says Eckhardt.

    Helping Volunteers Improve Focus

    iMIS has also helped NAC better manage and assist a resource even more valuable than donations, its volunteers. Prior to iMIS, each NAC volunteer was burdened with a great deal of paperwork, which diverted their focus from more important spiritual matters. With iMIS, NAC has succeeded in automating much of this paperwork, creating more efficiency, and reducing the busy work requirements of its volunteers.

    "Our overall objective is to reduce the administrative workload of the volunteer," said Eckhardt. "We want them to be able to focus on spiritual matters and not be doing paperwork. Prior to iMIS, there were 25-30 different forms to be filled out and sent to the head office for input into the system, creating more work for those staff members as well."

    NAC realizes how important motivated volunteers are to its mission, both in terms of time and money donated to the organization. Being disrespectful or wasteful of any of these resources could be extremely costly to NAC.

    "The iMIS solution has respect for the volunteer's time and effort," said Eckhardt. "At the local level, time is not wasted and volunteers have the tools they need to do their job. At the strategic level, the organization can move forward to meet its goals. iMIS allows you to grow."

    A Solution That Grows With You

    Growth was one of the key aspects that led NAC to choose iMIS. While other solutions were considered, in the end the available support, time-tested success and continuing technological development of iMIS made the choice a no-brainer. And, with the help of ASI, NAC was able to implement and install its iMIS solution on time and under budget.

    "iMIS was the solution for us," said Eckhardt. "Initially there was opposition because people were sure that we could do this ourselves. However, for something that is so mission critical, you need to rely on a tested product that will be supported for years to come. iMIS is great because we have a platform we know we can depend on indefinitely and won't have to continually reinvent the wheel.

    "When someone asks me how long we are going to use iMIS, I say 15-20 years. ASI has thought out further in the future than we have. That's the great thing about using iMIS, ASI is constantly thinking outside the box and sharing information for a solution with a user base of 30,000, rather than just one organization."


    New Apostolic Church


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