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    Support

    Support

    At ASI our mission is to keep our "Customers for Life". From award-winning and certified technical and customer support, to industry-leading online resources, to the largest independent users group in the non-profit software industry, we provide the help you need, when you need it. This has resulted in the highest customer retention and satisfaction rates in the non-profit software industry.

    Software Update Plan Benefits

    Customers who participate in the Software Update Plan can access online technical resources, request support from our award-winning and certified Technical Support Team, and receive regular product updates.

    Additional iMIS Customer Benefits

    Customer Sales

    ASI Customer Sales Representatives are available to answer questions about your Software Update Plan, explain training and service options, and provide guidance in adding additional modules to your iMIS system.

    Documentation

    iMIS documentation is available via the new iMIS Help Site, which is also accessible directly from your iMIS system. The contents of the new iMIS Help Site represent the latest iMIS documentation, including downloadable, print-ready references. Visit docs.iMIS.com for more information.

    Users Group

    NiUG International is the largest independent, not-for-profit, volunteer run iMIS user's group. Started as a grass roots, regional effort in the mid-90s, NiUG's core purpose remains to advocate, educate, and connect iMIS users. NiUG has nearly 500 organizational members representing thousands of iMIS users and chapters in Canada, Asia-Pacific, and Europe. Visit www.niug.org for more information.

    Developers Community

    The iMIS developer's community website is an online resource for facilitating collaboration between customers, partners, and ASI employees. It includes a developer's guide, open discussion forums, blogs, and a wiki-style compendium of documentation. Visit www.iMIScommunity.com for more information.



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