ASI Consulting Achieves SCP Professional Service Standard
Certification for Second Consecutive Year
Consulting Group Delivers Continued High Scores in Customer
Satisfaction
ALEXANDRIA, VA - July 16, 2008 - Advanced Solutions
International (ASI), the leading global provider of web-based software
for associations and non-profits, has attained the Service Capability
and Performance (SCP) Professional Service Standard certification for
the second consecutive year. Established by the Service Strategies
Corporation (SSC), an independent service improvement company dedicated
to establishing standards across the technology market, along with a
consortium of leading technology companies, the SCP Professional Service
Standard is the industry benchmark for excellence in Professional
Services.
"The SCP Standards represent a rigorous global standard for service
quality, and are heavily weighted by scores for actual customer
satisfaction in addition to best practices," said Greg Coleman, vice
president of strategic programs for Service Strategies. "ASI can be
proud to be placed once again among the industry leaders in service
excellence through their attainment of certification under the SCP
Standards program."
Through the rigorous process required to be granted Professional
Service Standard certification, ASI met more than 100 specific best
practice criteria in 13 categories including customer feedback,
performance metrics, quality management, and sales and professional
services interface. In four specific elements, including Implementation
Process and Estimation Tools, ASI attained Best Practice Candidate,
which indicates that the SSC intends to include these elements in an
online database of best practices.
"The ability of our consultants to continue refining best practices
for timely and effective implementation ensures that customers are able
to realize the maximum value from their investment. We are proud to have
achieved SCP Professional Service Standard certification as a testament
to this ability," said Alan Wait, ASI Director of Consulting.
"By continuing to meet the rigorous requirements necessary to
achieve SCP Certification, ASI has again made it clear they are
committed to delivering world-class service to their customers," said
Greg Coleman, SCP Auditor.
ASI delivers its award-winning consulting services to iMIS customers
worldwide through a combination of the centralized ASI consulting team
based in Alexandria, Virginia and a network of local solution providers
located around the globe.
ASI Technical Support recently attained SCP Support Standard
certification for the sixth consecutive year. The retention of SCP
Professional Service certification completes the certification of ASI's
entire customer service operation for 2008.
About the SCP Standards
The Service Capability & Performance (SCP) Standards are designed to
improve the quality and effectiveness of support, field service and
professional service operations. A consortium of leading technology
companies, along with Service Strategies Corporation created the
internationally recognized standards, which define best practices
quantify performance levels, and establish a foundation to continuously
improve business processes. Achieving certification under the standards
requires comprehensive audits and annual recertification to confirm that
companies continue to meet the requirements defined by the
standards.
About Service Strategies Corporation
Headquartered in San Diego, CA, Service Strategies advances service
excellence for quality-minded organizations by providing industry
standards, strategic advisory services and career development solutions
that ensure delivery of consistent, high-quality service and support.
Service Strategies applies a proven benchmark process to its standards
programs that measure and drive effectiveness for continuous service
improvement. In addition, the company's tailored training programs
enhance the careers of service professionals throughout the industry and
lead to increased organizational effectiveness. The world's leading
service and support providers use Service Strategies' Service Capability
& Performance (SCP) Standards as a roadmap for service excellence.
For
more information, visit www.servicestrategies.com, call toll free
800.552.3058, or email info@servicestrategies.com
About ASI
Advanced Solutions International (ASI) is the leading global provider
of software for non-profits, serving the industry since 1991. The
company's premier product, iMIS, is the only
complete, upgradeable, web-based, not-for-profit business software
system. iMIS is used by more
than 2,500 customers world-wide representing 30,000 staff users and
millions of web users. ASI distributes its solutions through a direct
sales force and a global network of local solution providers backed by
award-winning technical support. The company employs more than 200, with
offices in the U.S., U.K., Canada and Australia. To learn more visit www.advsol.com.